*Response is required

	What was the primary purpose of your stay in Palm Beach?
	Pleasure Wedding Family reunion Business Other

	Please share why you chose to stay at The Breakers?
	Prime location Reputation Independent hotel/non-chain hotel experience Resort amenities Recommendation Meeting/Conference Other

	How did you hear about The Breakers?
	Newspaper advertisement Magazine advertisement Article/editorial Radio TV www.TheBreakers.com Other websites Word of mouth Recommendation From past guest of The Breakers Travel agent Stayed previously Other

	During your stay, did you experience these amenities?
	Spa   Dining   Golf   Tennis   Beachfront and pools   Bungalows and cabanas   Shopping   Children's activities   Other

	Please rate The Breakers resort experience
	1 = Below Expectations   2   3 = Met Expectations   4   5 = Exceeded Expectations   N/A Facilities             Service             Dining/food & beverage             Guest room             Recreational amenities             Retail shopping             Overall experience

	Did you experience any problems during your stay?

	How did you make your reservation?
	www.TheBreakers.com 1-888-BREAKERS Travel agent Other

	Based on the best website experience, how do you rate www.thebreakers.com?
	1 = Below Expectations   2   3 = Met Expectations   4   5 = Exceeded Expectations Overall           Homepage Design           Easy to Navigate           Easy to Select Room           Images           Content           Engaging Experience           Encourages Return to Site           Responsive to Your Needs           Worth Recommending to Others

	Based on the best website experience, which features are most important when you plan your stay at The Breakers?
	Strongly Disagree   Disagree   Neutral   Agree   Strongly Agree Guest Testimonials           Guest Reviews           Image Gallery           Audio Podcast           Videos           Slideshow with Music           Virtual Tours           Interactive Maps           Push/Chat to Talk           Breakers Team Members           Facebook           Twitter           Mobile Web           MyBreakersStay           Other

	In response to the previous question, if you selected other, can you please specify.

	Would you return to The Breakers Palm Beach?
	Yes No

	If you selected 'No,' please share with us the main reason.

	Please list the two things you like most about The Breakers.
	1. 2.

	Please list the two most important things you would like to see improved or changed at The Breakers Palm Beach.
	1. 2.

	What enticing on-site resort activity should The Breakers introduce in the future?

	What are some of your preferences and tastes you would like to share with us in order to better serve you upon your return to The Breakers?

	Do you have any comments regarding your experience, any particular staff member, or other matters?
	I am very dissatisfied with the Billing department. I have been unable to resolve the refund of due to my organization's tax exempt status. They are requiring a company credit card for execution, but I do not possess one. None the less, Nova Southeastern University is the payer and provides checks at my request. I would be happy to have the check sent to your billing department if needed. Furthermore, in response to my explicit request to speak with management. I received this response: "She also said you need to look at the tax exempt form you submitted and look at number three. She said she would be happy to speak to you if you have any more questions." Her name is Simone Grosseau she can be reached at 561-569-8466 ext 7245 Yours truly, Accounts Receivable Department Not only is this a refusal of my request, but it is one of the most condescending responses I have ever received from a professional organization. I would appreciate a response from an from a department manager and an apology for a directive as insensitive as "you need to look at ...number 3". I can assure you that continued treatment in matter will ensure that I never return to your establishment nor recommend it to my local colleagues. Disappointed, Michael Stout

	Are you familiar with our Beach Bungalow experience which are available for daytime rental?
	Yes No

	Have you ever rented a Beach Bungalow at The Breakers?
	Yes No

	If you responded 'No' to the above question, please share with us the reason(s) why you chose not to rent a Beach Bungalow when staying with us.

	Would you like to provide more valuable feedback by completing additional questions to help us enhance The Breakers experience?*
	Yes No